Verified Secure Print Refund & Reprint Policy

All Verified Secure Print products are custom manufactured based on information provided by the issuing organization and the purchaser. Because products are custom-made, orders generally cannot be cancelled, returned, exchanged, or refunded once production has begun except as expressly stated in this Policy. Notwithstanding anything in this Policy to the contrary, Accredible reserves the right to provide refunds, credits, reprints, replacements, or other accommodations on a case-by-case basis.

Orders may be cancelled only before production begins. Once production has begun, orders generally cannot be cancelled because Verified Secure Print products are custom manufactured. Accredible may, in its sole discretion, permit cancellation before production begins.

Subject to verification and supporting documentation, a purchaser may request review of an order if:

• the product arrives damaged;
• the product contains a manufacturing defect;
• the product received is materially different from the product ordered; or
• the product is lost or cannot be delivered due to an error attributable to Accredible or its fulfillment provider.

Accredible may require photographs, carrier information, packaging materials, or other information reasonably necessary to investigate a claim.

Refunds, replacements, or reprints generally will not be provided for:

• incorrect shipping addresses provided by the purchaser;
• delivery delays caused by customs authorities or shipping carriers;
• recipient unavailability;
• refused deliveries;
• failure to claim shipments;
• changes of mind after production begins;
• products that substantially conform to the order despite minor deviations that do not affect functionality or usability;
• dissatisfaction with credential content supplied by the issuing organization; or
• errors in names, academic records, credential details, dates, or other information supplied by the issuing organization.

Accredible prints credentials substantially as provided by the issuing organization and does not independently verify credential content. Credential-content issues must be addressed with the issuing organization.

If a product arrives damaged, the purchaser must notify Accredible within ten (10) days after delivery or such longer period as required by applicable law. Accredible may request information reasonably necessary to identify the order, verify the claim, and evaluate the alleged damage, including supporting documentation or evidence of the alleged damage. Failure to provide requested information may result in denial of the claim. If the claim is approved, Accredible may elect to provide a reprint, replacement, refund, or other accommodation as determined by Accredible.

If a purchaser believes a product contains a manufacturing defect, the purchaser must notify Accredible within ten (10) days after delivery. Manufacturing defects may include material printing defects, framing defects, production errors, or physical damage attributable to manufacturing. Manufacturing defects do not include normal variances in color, framing materials, paper stock, finishing techniques, or other characteristics inherent in custom printed products.

If a shipment does not arrive within a reasonable period following the estimated delivery window, the purchaser may contact Accredible for assistance. Orders marked as delivered by the applicable carrier generally will not be eligible for refund or replacement absent evidence of carrier error, misdelivery, or other exceptional circumstances. If a claim is approved, Accredible may elect to provide a reprint, replacement, or refund. Reprint or replacement will generally be the preferred remedy.

Refunds and reprints are generally not available for delays caused by shipping carriers, customs authorities, weather events, labor disruptions, governmental actions, supply chain issues, or other circumstances outside Accredible's reasonable control.

Accredible prints credential information substantially as provided by the issuing organization. Accredible is not responsible for issuer-supplied errors. The maintained digital credential remains the authoritative credential record.

Refunds, replacements, or reprints are generally unavailable where the claim arises from:

• minor color, image quality, or appearance variations arising from digital-to-print reproduction;
• normal variations in paper stock, finishes, or manufacturing tolerances;
• misspelled names provided by the issuer;
• incorrect credential titles;
• incorrect academic information;
• incorrect graduation dates; or
• other issuer-supplied credential information.

Purchasers should contact the issuing organization regarding such issues.

If an issuing organization updates credential information after a purchase, Accredible may, in its discretion, offer a replacement order at a reduced cost or other accommodation, but is not obligated to do so.

Where Accredible determines that a refund is appropriate, refunds will generally be issued to the original payment method used for the order. Shipping charges, taxes, customs fees, duties, and similar governmental charges may not be refundable unless required by applicable law.

Accredible may elect to provide a reprint or replacement instead of a refund. Where permitted by applicable law, a reprint or replacement may be the exclusive remedy available for an approved claim. Reprinted or replacement products will generally be produced using the credential information available at the time the replacement order is processed.

Accredible reserves the right to deny claims, suspend fulfillment, or decline future orders that are fraudulent, abusive, unsupported by requested information, or otherwise inconsistent with this Policy.

Accredible may update this Policy from time to time. The version in effect at the time the order was placed will govern that order.

To submit a claim or request assistance regarding a Verified Secure Print order, please contact Accredible Support at print@accredible.com or through the support channels identified in the Verified Secure Print experience.

When contacting Accredible, please include:

• your name;
• order number;
• credential information;
• delivery address; and
• photographs or other supporting documentation, if applicable.